Shipping policy
GENERAL INFORMATION
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We DO NOT ship to PO Boxes.
Processing time
In-stock orders generally take 1–3 business days to process after payment is authorized and verified. Business days are Monday through Friday, excluding holidays. Processing time is separate from shipping transit time.
Preorders, custom items, and special-order products may require additional processing time. Any product-specific processing estimate will be stated on its product page. If an unexpected delay affects your order, we will contact you with an update.
Shipping rates and delivery estimates
Standard domestic shipping is estimated at 3–5 business days after dispatch. This is in addition to processing time. Delivery estimates are not guaranteed and may be affected by the destination, carrier delays, holidays, and other circumstances.
Available shipping services and the final shipping cost are displayed at checkout. Standard domestic shipping is currently $8.99, with free domestic shipping on eligible orders of $75 or more after discounts. The options shown at checkout apply to your order.
When your order ships, you will receive an email with tracking information. Items fulfilled from different locations may arrive in separate packages. Carrier tracking may take time to show the first acceptance scan after a label is created.
SHIPPING FEES
Shipping fees are non-refundable. If you refuse any shipments from studioshanta.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
DELIVERY CLAIMS
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier, but you have not received it; you must contact the carrier directly to file a claim and resolve.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Shanta' Hair Beauty Fashion, LLC does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
RESERVED RIGHTS REGARDING SHIPPING
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our you, Shanta' Hair Beauty Fashion, LLC reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, Shanta' Hair Beauty Fashion, LLC reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
Potential fraudulent or criminal activity.
Similarly, Shanta' Hair Beauty Fashion, LLC reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.